Conduct usability testing with Usabilla
October 14th, 2011 | No Comments
Usabilla is a platform for conducting usability testing. This is a useful tool for obtaining feedback if you already have a live site up or would like to analyze the performance of a site redesign. Usabilla collects feedback from your visitors via a built-in annotation tool and other features that measure task performance.
Keep negative reviews offline and resolve issues privately with Skweal
September 27th, 2011 | No Comments
Skweal is a feedback platform designed to help brick-and-mortar retailers resolve issues privately, before a customer does any damage online. The idea is to get people to visit skweal.com on their smartphones, locate the business from a list and submit a comment or complaint through Skweal’s feedback form.